No need for ITIL

Few weeks ago I was supposed to attend the ITIL training. Unfortunately I wasn't able to attend the training because my son was infected by chicken pox that week, alhamdulillah he has recovered now.

Few weeks earlier, I actually armed myself with some ITIL information I got from the internet. I read some blogs and articles, all the pro and the cons. I did that so that I have some basic understanding about it before I actually go for the traning. It has also been my habit to challenge the speaker and present my own insight.

So what is ITIL?

ITIL stands for IT Information Library and it is a framework developed in Britain in the 1980s that addresses service delivery and support of IT services.

From itSMf,

ITIL provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world.

Unfortunately since I'm unable to pose any question to the speaker or at least provoke him, I would like to quote some of the interesting articles on ITIL that I found quite interesting.

Hank Marquis of itSMF actually wrote

Any reputable player in ITIL marketplace will honestly tell you not everyone needs ITIL, and those who could use ITIL don’t need every bit of it. There is nothing wrong with that, and anyone who won’t tell you this is trying to sell you something you probably don’t need.

he also said

You only need to implement those parts of ITIL you need and find appropriate

While another writer from the same forum wrotes

you do not need to know all of ITIL to get benefits from it, nor do you need to understand it all to get value. To get started with ITIL, many IT practitioners will start with existing process areas that they already have and want to improve.

I present all this not to undermine the ITIL concept or anyone associated with it, but to make it clear that it is not necessary to be ITIL compliant. All you need is just a nice model for delivering good IT services.